SHIPPING & DELIVERY

All of our collections are available on pre-order only. As each bag is intricately handcrafted, every order needs 30 days to complete before we can deliver to your address. Full payment is required at the placement of order before we can proceed with production. The bags will be shipped in our signature packaging. The packaging includes our custom box and dust bag for each item.

DOMESTIC SHIPPING (WITHIN INDONESIA)

We offer free TIKI, JNE, and GoJek ground shipping for all orders.

INTERNATIONAL SHIPPING (OUTSIDE INDONESIA)

We offer free express shipping worldwide. All international orders will be fulfilled by DHL. Please contact us at info@shopgianara.com for further assistance with your international order. 

TRACK YOUR PACKAGE

A tracking link will be sent to you via email once your order has shipped.

For international orders that have been shipped, you can track your delivery by clicking here.

MISSING OR DAMAGED PRODUCTS

In case of missing or damaged products, please contact us at info@shopgianara.com. 


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